Implementation Support Specialist
India, CET/CEST-aligned business hoursFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Fluency in English
- Experience
- 2+ years of experience
- Required Skills
- JiraMicrosoft ExcelProblem SolvingDocumentationTechnical supportSaaS
Requirements
- 2+ years of experience in implementation, technical support, onboarding, or related SaaS-focused roles.
- Fluency in English with strong written and verbal communication skills.
- Solid understanding of implementation methodologies, onboarding processes, and customer support best practices.
- Experience creating and maintaining support documentation, process guides, and knowledge base content.
- Strong analytical and problem-solving abilities with a structured, process-oriented mindset.
- High attention to detail with the ability to manage priorities and multiple ongoing projects effectively.
- Ability to quickly learn and adapt to cloud-based SaaS platforms and technical systems.
- Proficiency in Microsoft Excel, including data organization, formatting, and table management.
- Experience supporting system migrations, integrations, or platform setup activities.
- Familiarity with tools such as Jira, Posthog, or similar project and analytics platforms is considered an advantage.
- Self-motivated, proactive, and highly organized with a collaborative and customer-centric approach.
- Availability to work within CET/CEST-aligned business hours.
Responsibilities
- Support technical onboarding activities by configuring accounts, customizing setups, and assisting with implementation processes to ensure a smooth customer experience.
- Facilitate system integrations and data migrations between property management platforms and internal systems while ensuring accuracy and efficiency throughout the process.
- Contribute to product readiness and launch validation activities by supporting documentation, testing, and operational alignment across go-to-market initiatives.
- Create, maintain, and improve technical documentation, support resources, onboarding materials, and process guides for both customers and internal stakeholders.
- Develop deep expertise in SaaS products, integrations, pricing systems, and platform functionality to provide reliable technical guidance and support.
- Troubleshoot technical issues, integration challenges, and customer inquiries in collaboration with product, onboarding, customer success, and support teams.
- Coordinate effectively across departments to streamline workflows, improve implementation standards, and enhance the overall customer journey.
- Manage multiple implementation projects simultaneously while maintaining strong attention to detail and process consistency.
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