Sr HR Associate (Shared Services)

Location: Philippines (Remote-First) Region: APAC, Flexibility to accommodate different time zones based on customer and professional needs.ContractSenior

Salary not disclosed

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Job Details

Languages: Proficiency in local languages such as Mandarin, Vietnamese, Korean, Japanese, or Thai would be considered an additional advantage.
Experience: 2-5 years of HR operations experience
Required Skills: Customer serviceTime ManagementMS OfficeStakeholder management

Requirements

2-5 years of HR operations experience (SSC experience desirable)
Detailed knowledge of HR Procedures and policies
Experience working within a Shared Services
Basic knowledge of labor legislation throughout APAC & UAE region will be an added advantage
Excellent customer service skills.
Proficient in both written and verbal English with the ability to articulate clearly and effectively in various communication settings.
Literacy with MS Office
Possess a proactive 'test-and-learn' mindset; capable of quickly mastering and deploying new AI features and platforms due to fast pace environment.
Demonstrated AI literacy with the ability to integrate generative AI tools (e.g.,Gemini, Notebook LM) into daily workflows to increase efficiency and output quality.
Resourceful, problem-solving abilities with a focus on identifying and/or resolving issues effectively.
Experience in stakeholder management, including building positive relationships with both internal and external stakeholders.
Demonstrating strong self-motivation, attention to detail, and time management skills
Ability to work in an international team composed of team members in different locations and from different cultures and backgrounds.
Flexibility to accommodate different time zones based on customer and professional needs.

Responsibilities

Support key employee life cycle processes such as onboarding of new professionals, professionals' data management, absence managements, visa renewals. transfers, offboarding of professionals.
Preparing HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides,employment certificates, certification of termination
Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
Benefits administration on behalf of customers & professionals including collaboration with broker/insurer for professionals’ benefits enrollments.
Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider.
Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date
Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, and other means of communication)
Ensure service excellence by following and committing to the established SLAs and SOPs
Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, local payroll providers, pension providers ensuring strong collaboration and seamless coordination including internal teams in GP.
First point of contact for professionals& customers during the onboarding and offboarding process

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