Forward-Deployed Product Manager - FDPM
T
TailorHeadless ERP
Remote (North America)Full-TimeManager
Salary130,000 - 170,000 USD per year
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Job Details
- Experience
- 2+ years in a Software Company; 5+ years in product management, solutions, customer success, or consulting roles
- Required Skills
- Product ManagementRESTful APIsSaaS
Requirements
- 2+ years in a Software Company
- Relevant experience in a SaaS, ERP, or composable software environment is preferred, especially with an understanding of modular solutions, low-code platforms, or customer-centric software deployments
- 5+ years in product management, solutions, customer success, or consulting roles with strong client interaction
- Proven ability to engage with both technical and non-technical stakeholders
- Experience managing customer relationships, translating business needs into actionable product requirements, and facilitating customer-driven product changes
- Exceptional communication skills
- Organized, structured thinker who can reduce ambiguity
- Technically fluent enough to collaborate with engineers and ask the right questions
- Based in or willing to be frequently present in Los Angeles
- Experience with ERP, internal tools, or operational SaaS products (Nice to Have)
- Familiarity with APIs, data workflows, or developer platforms (Nice to Have)
- Consulting or customer onboarding background (Nice to Have)
Responsibilities
- Work directly with clients to understand business needs and pain points
- Translate those needs into clear, prioritized requirements for engineers
- Act as the main point of contact for client-facing conversations during onboarding, scoping, and delivery
- Proactively manage expectations, timelines, and feedback loops
- Provide context and clarity to engineers to help ensure smooth delivery
- Ensure alignment between what was requested, what’s being built, and what’s being shipped
- Identify recurring client needs and help formalize templates, docs, or processes to streamline future deployments
- Help improve internal handoff flows, requirement intake, and communication patterns
- Distil recurring customer insights into strategic themes, prioritized high-impact features, and propose data-driven roadmap that advances Tailor’s vision
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