Customer Service Representative
Position located in Eureka, MO or Meadows of Dan, VA. Hybrid office/work from home opportunity following initial training periodFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum two years’ experience acting as a customer service representative OR GED/high school diploma with a minimum of four years’ experience acting as a customer service representative
- Required Skills
- OracleSalesforceProblem SolvingCustomer serviceOrganizational skillsWritten communicationVerbal communication
Requirements
- Bachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years’ experience acting as a customer service representative OR GED/high school diploma with a minimum of four years’ experience acting as a customer service representative
- Willingness to undergo 12-24mo training period, and to constantly learn new processes, terminology, and products
- Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.
- Excellent organizational skills
- Excellent written and verbal communication skills
- Self-motivation to fully own complicated tasks and with minimal supervision
- Basic mechanical aptitude, ability to read dimensional prints and use basic geometry
- Ability to problem-solve and navigate customer dissatisfaction while maintaining professionalism and motivation
- Proficiency in Microsoft Outlook
- Experience in Tag and Label, print, or manufacturing industries (preferred)
- Experience configuring products and/or parts (preferred)
- Working knowledge of Salesforce and/or Oracle (preferred)
Responsibilities
- Act as the face of RotoMetrics to customers
- Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels
- Recommend best product based on customers’ business application and technical requirements
- Configure quotes and orders to customer specification within 2-4 hours of receipt
- Thoroughly communicate directly with customers, to ensure quote/order accuracy
- Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers’ delivery time requirements, manage complaints and returns, and ensure timely invoice payments
- Educate customers about terminology and product offerings, to improve customer satisfaction
- Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)
- Proactively ensure that customer-specific requirements are documented and current
- Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Sales Managers) as needed
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