Expedition Specialist - Reservations Agent
New
REMOTE / In specific states: Candidates must be located within the United States (no international or US territory-based applicants can be considered at this time). HIRING IN THE FOLLOWING STATES ONLY: Alaska Arizona California Colorado Connecticut Florida Georgia Hawaii Idaho Illinois Maine Massachusetts Minnesota New Jersey New York North Carolina Oregon Pennsylvania South Carolina Texas Virginia WashingtonFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum 2+ years of experience
- Required Skills
- SalesforceMicrosoft ExcelCustomer serviceMicrosoft Office
Requirements
- Minimum 2+ years of experience in a contact center or hospitality industry preferred
- High school diploma or GED required
- College degree preferred
- Excellent written and verbal interpersonal skills
- Positive attitude and a will to succeed independently as well as part of a team
- Proficient in Microsoft Office; Word and Excel
- Basic knowledge of geography
- Competence with basic computer applications and equipment
Responsibilities
- Manage a high volume of inbound and outbound calls and emails from new and existing guests
- Provide product knowledge and consultation as well as exceptional guest service to all clients including voyage changes, payment needs, and other servicing related to bookings
- Maintain and update customer records in Salesforce CRM tool
- Manage multiple systems simultaneously - including Salesforce, our website, and spreadsheets - to track and manage customer information
- Assure utmost accuracy of all details and information required to complete reservation
- Collaborate with teammates and internal partners, such as marketing and sales, to assist in converting bookings
- Effectively navigate and deescalate challenging scenarios
- Assist with all other reservations-related assignments
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