Customer Success Manager
New
Austin, Texas, United StatesFull-TimeManager
Salary80,000 - 90,000 USD per year
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Job Details
- Languages
- English native speaker (Required)
- Required Skills
- CybersecurityClient relationship management
Responsibilities
- Act as the primary business contact for assigned accounts
- Run structured client check-ins (QBRs/EBRs as appropriate)
- Manage escalations from a client relationship standpoint (coordination, expectations, follow-through)
- Maintain clear renewal calendar and contract hygiene
- Identify at-risk accounts early; coordinate retention plans with Services leadership
- Ensure accurate scope alignment so managed services remain profitable and deliverable
- Identify expansion opportunities (security, compliance, infrastructure, cloud, endpoint, backup, etc.)
- Coordinate discovery with engineering/solution architecture
- Build business cases and present options to client decision-makers
- Route out-of-scope requests through the standard pro services process
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