Customer Experience Manager
New
W
Wiz, Inc.Cloud security
Remote - USAFull-TimeMiddle
Salary109,600 - 122,400 USD per year
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Job Details
- Experience
- 5+ years of experience
- Required Skills
- Project ManagementCommunication SkillsInterpersonal skillsSaaS
Requirements
- 5+ years of experience as a CSM, AE, PM or other customer facing strategic role.
- Proven track record of working with Fortune 100 customers with cloud-based technology.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- Deep understanding of Security SaaS offerings and pricing models.
- Ability to learn Wiz's offerings and pricing with agility.
Responsibilities
- Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams.
- Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices.
- Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements.
- Build and grow strong relationships across the org from the day-to-day technicians to the CISO level.
- Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time.
- Leverage communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.
- Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units.
- Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations.
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