Technical Implementation Specialist
G
GovWorxPublic safety
Remote (U.S. Based)Full-TimeMiddle
Salary$85K - $90K; $85K – $90K • Offers Bonus • Benefits, Flexible Time Off, Additional compensation for on-call responsibilities.
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Job Details
- Experience
- 4+ years of experience in IT, telecommunications, systems engineering, or technical services
- Required Skills
- CiscoRESTful APIsLinuxNetworkingTroubleshooting
Requirements
- 4+ years of experience in IT, telecommunications, systems engineering, or technical services
- Hands-on experience with telephony and voice systems (VoIP, SIP, RTP, PBX platforms such as Cisco, Avaya, etc.)
- Strong understanding of networking fundamentals (TCP/IP, DNS, firewalls, NAT, VPNs, QoS)
- Proven ability to troubleshoot complex system, network, and audio issues in production environments
- Experience working in customer-facing roles, collaborating with technical and non-technical stakeholders
- Familiarity with system integrations involving multiple technologies (APIs, data pipelines, or cross-system workflows)
- Experience with Windows and/or Linux server environments
- Ability to work independently, manage ambiguity, and respond effectively in high-pressure situations
Responsibilities
- Install, configure, and maintain integrations between customer telephony/audio systems, CAD platforms, and GovWorx applications
- Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure proper installation, connectivity, and data flow
- Troubleshoot audio connections, SIP signaling, and network-related issues across distributed systems
- Diagnose and resolve real-time streaming and voice quality issues using logs, packet captures, and diagnostic tools
- Assist with setup, configuration, and support of hardware devices used for audio or data ingestion
- Collaborate closely with GovWorx implementation and support teams to deliver smooth deployments and high-quality customer experiences
- Coordinate with third-party vendors and partners during integrations and issue resolution
- Participate in an on-call rotation for after-hours, weekend, and holiday support as needed
- Travel to customer sites (up to 20%) for installations, testing, and troubleshooting
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