Medical Care Assistant & Patient Access Representative
Harrisburg, PAFull-Time
SalaryAt least 18.25 USD per hour
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Job Details
- Required Skills
- Communication SkillsProblem SolvingCustomer serviceAttention to detailMultitasking
Requirements
- Excellent communication skills: Clear and concise verbal communication to effectively interact with patients over the phone.
- Education: Completion of an accredited high school program or equivalent is required.
- Medical knowledge: Basic understanding of medical terminology, health conditions, and healthcare procedures.
- Customer service skills: Ability to provide friendly, empathetic, and patient support to callers.
- Attention to detail: Ensuring accuracy when collecting patient information and updating records.
- Problem-solving skills: Identifying issues and finding solutions to address patient concerns.
- Computer proficiency: Navigating healthcare software systems and phone system to access patient information and schedule appointments.
- Ability to multitask: Managing multiple calls and tasks simultaneously in a fast-paced environment.
- Travel: Ability and willingness to travel to our Harrisburg center.
- Reliable means of transportation.
Responsibilities
- Perform general front desk duties including answering phones, scheduling appointments, and greeting & assisting patients/ visitors
- Accurately register and update the patient record, verify income and program status and update as necessary, including verifying purpose of the patient’s visit, assigning appropriate electronic template, and updating the patient information in the practice management system
- Inform patients about general reproductive health care, abortion services, all FDA approved birth control methods, sexually transmitted disease testing and treatment, HIV testing, safer sex, and medical center procedures
- Provide factual, unbiased information to patients seeking abortion. Describe the difference between medication and surgical abortion
- Provide room assistance for specialty procedures including, but not limited to colposcopy and loop electrosurgery
- Performs appropriate lab procedures including venipuncture, urine dipstick, weight, blood pressure, anemia and RH factor tests
- Aides in the completion of surgical abortion procedures by examining the products of conception in accordance with Planned Parenthood protocol
- Handling inbound calls: Answering calls from patients regarding appointment scheduling, billing questions, prescription refills, general healthcare information, and concerns.
- Appointment scheduling: Coordinating appointment times with patients based on availability and medical needs.
- Insurance verification: Checking patient insurance eligibility and benefits for covered services.
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