Customer Support Specialist
Mexico. Colombia. Brazil. Jamaica. Costa Rica, U.S. Business HoursFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal English communication
- Experience
- 2+ years
- Required Skills
- SalesforceAnalytical SkillsProblem SolvingCRM
Requirements
- 2+ years in customer support, customer success, or service roles
- Experience with CRM tools (preferably Salesforce)
- Strong experience with case management
- Strong experience with issue resolution
- Excellent written and verbal English communication
- Strong analytical and problem-solving skills
- High attention to detail in documentation
- Ability to manage multiple cases simultaneously
- Familiarity with billing or receivables processes
Responsibilities
- Create and manage cases in Salesforce
- Maintain clean, structured, and accurate records
- Respond to customers within 24 hours or less
- Coordinate with service teams, installation teams, and receivables teams
- Handle billing and invoice-related inquiries
- Investigate recurring issues and identify root causes
- Confirm satisfaction before closing cases
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