Bilingual Nurse Practitioner Team Lead
New
Remote, Any Province; Source API remote eligibility restrictions: CanadaFull-TimeLead
Salary94,000 CAD per year
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Job Details
- Languages
- Fluent in both French and English; French Written/Oral skills
- Experience
- Minimum 3-5 years of NP practice experience (preferably in primary care or urgent care)
- Required Skills
- Microsoft ExcelMicrosoft Office SuitePowerPoint
Requirements
- Minimum 3-5 years of NP practice experience (preferably in primary care or urgent care) with strong diagnostic reasoning and assessment skills.
- Previous experience in virtual care/telehealth delivery considered an asset.
- Experience in quality improvement, case review, and clinical governance.
- Knowledge of contact centre or high-volume virtual care environment operations, performance metrics (KPIs), service-level agreements (SLAs), and clinical reporting, with the ability to interpret data to drive quality and service improvements.
- Previous formal or informal clinical leadership experience.
- Master of Nursing (MN NP Program) – clinical practice-focused Nurse Practitioner (NP).
- License/registration with both NANB (in good standing) and, if applicable, the province where they are currently residing as mandated by their provincial regulatory body.
- Optional certifications like CNA telehealth/virtual care training considered an asset.
- Demonstrates commitment to advancing innovative healthcare delivery and contributing meaningfully to the organization’s mission and vision.
- Consistently delivers high-quality work, with a strong standard of performance and attention to outcomes.
- Effectively manages multiple priorities with strong planning, organization, and prioritization skills.
- Communicates clearly, directly, and accurately, translating complex information into understandable messaging.
- Works effectively within cross-functional teams and maintains strong professional relationships across disciplines.
- Understands contact centre and virtual care operations, interprets KPIs and reporting, and supports process improvements to meet performance and contractual obligations.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) for data analysis, document preparation, reporting, presentations, and professional communication.
Responsibilities
- Provide clinical leadership and professional guidance to a team of autonomous NPs delivering virtual primary care.
- Serve as a clinical resource and mentor for complex, high-acuity, or uncertain cases.
- Foster a collaborative practice environment that respects NP scope of practice and independent clinical decision-making.
- Act as the designated on-call NP for clinical consultation and escalation support.
- Along with Medical Advisors, provide real-time guidance for complex presentations, risk management concerns, and patient safety issues.
- Identify trends, risks, and opportunities for improvement in virtual service delivery.
- Ensure practice aligns with NANB standards, provincial regulations, and ensures NP scope and autonomy are clearly understood and upheld.
- Support resolution of clinical quality or patient safety concerns, participate in incident investigations, and review patient complaints with a clinical lens.
- Contribute to development and refinement of evidence-based clinical policies and virtual care protocols.
- Collaborate and meet with medical advisors, operational leadership, and external stakeholders (as needed) regularly to review clinical trends, risk issues, and emerging concerns.
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