Customer Success Associate

New

Source API remote eligibility restrictions: United StatesFull-TimeEntry

Salary not disclosed

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Job Details

Required Skills: Communication SkillsAnalytical SkillsCustomer serviceOrganizational skillsTime ManagementAccount ManagementRisk ManagementCRM

Understanding of the payments industry, CRM, and customer services.
Driven and self-motivated with analytical capabilities.
Clear and concise communication skills, both verbal and written.
Exceptional organizational skills and ability to manage time effectively.
Focus on business growth drivers, remaining positive in challenging situations.
Capability to excel in a remote role, staying connected and on task.
Prior experience in account management, risk identification, and mitigation tasks.
Familiarity with managing customer support tickets, prospecting, and partnerships.
Knowledge of Fintech, disbursement, chargebacks, and fraud protection.
Understanding of cross-functional roles in business development, customer service, and account management.
Experience with underwriting and risk management processes for onboarding.

Facilitate onboarding procedures ensuring smooth transitions and user familiarity.
Oversee contract renewals and address customer concerns before renewal periods.
Drive product adoption strategies by analyzing metrics and customer behavior.
Encourage satisfied customers to become advocates for the product/service.
Address technical issues, provide guidance, and escalate complex issues when needed.
Handle bank-related changes, and manage chargeback tools, and customer service requests.
Address chargeback issues, ACH rejects, RDR integration, and PCI compliance for clients.
Support business growth by activating dormant accounts and expanding service offerings.
Assist in onboarding new accounts, attend trade shows, and identify prospects in markets.

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