Senior UX Researcher
G
GitLabDevSecOps
Remote, Canada; Remote, France; Remote, Germany; Remote, Ireland; Remote, Netherlands; Remote, Spain; Remote, United Kingdom; Remote, USFull-TimeSenior
Salary130,000 - 145,000 USD per year
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Job Details
- Required Skills
- Market Research
Requirements
- Empathetic, curious and open-minded
- Deep mixed-methods research experience across qualitative and quantitative methods
- A track record in both product research and marketing or brand research
- The ability to guide stakeholders — including senior ones — toward the right approach, even when they arrive with a firm opinion
- Strong instincts for prioritisation across multiple stakeholder groups in a fast-moving environment
- Clear, compelling communication that makes findings land with product, brand, and marketing audiences
- Experience working in a highly iterative, fast-paced environment, with the ability to pivot with sudden changes in direction
- Demonstrated ability to work effectively in a fully remote, globally distributed team — with strong async communication habits
- Self-motivated and self-managing, with strong organisational skills
- Ability to ramp up to a highly technical domain quickly
- Share our values, and work in accordance with those values
- Able to conduct research in a fully remote setting and use GitLab as part of your daily workflow
Responsibilities
- Lead foundational, problem validation, and strategic research projects across your assigned product areas and beyond
- Drive both brand and product research — including buyer persona development, brand perception studies, and digital experience research — that directly informs positioning and messaging
- Be the expert on the users within your area of coverage: their behaviours, pain points, workflows, and goals
- Make connections across research initiatives, surfacing macro insights that no single study could reveal on its own
- Build trusted relationships with Product Design, Product Management, Brand, and Marketing counterparts, guiding them to the right research approach
- Advocate for and socialise actionable insights in a clear and compelling way that increases empathy across the organisation
- Independently drive research prioritisation across stage groups, balancing impact, product direction, and company objectives
- Mentor other researchers and actively shape how the Experience Research team works, through process iteration, documentation, and peer reviews
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