Inbound Sales & Customer Service Representative
New
P
PavagoHome Services
Mexico. Colombia. Jamaica. Brazil. Costa Rica, U.S. Hours (Evenings + Weekend Rotation Required)Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceCRM
Requirements
- Experience in inbound sales
- Experience in call center sales
- Experience in customer service with conversion targets
- Proven ability to convert inbound calls into bookings
- Strong objection handling and upselling ability
- Clear, professional English communication
- Experience using CRM or call management tools
- Comfortable working toward clear sales targets
- Organized and detail-oriented
- Coachable and open to feedback
Responsibilities
- Handle high-volume inbound calls with confidence and professionalism
- Understand customer needs and recommend the right service
- Guide conversations toward booked appointments using proven scripts
- Book service appointments accurately and efficiently
- Introduce and explain membership plans (Pipeline Club)
- Log calls, bookings, and notes accurately in CRM systems
- Follow structured scripts, workflows, and SOPs
- Handle objections and concerns with confidence
- De-escalate frustrated customers professionally
- Work closely with dispatch and operations teams
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