Customer Success Manager
New
E
Eye SecurityCybersecurity
Location: Germany
Workplace: RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- German and English
- Experience
- At least 5 years of experience
- Required Skills
- CybersecuritySalesforceAccount ManagementCRMCustomer SuccessSaaSHubSpot
Requirements
- You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth.
- You communicate clearly and confidently in both German and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations.
- You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.
- You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value.
- You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.
Responsibilities
- Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
- Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
- Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.
- Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences.
- Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes.
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