Implementations Manager
New
E
ECFXLegal technology
Workable locations: United States, every US time zone, Hawaii includedFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of project management experience
- Required Skills
- Project ManagementJiraCross-functional Team LeadershipCustomer SuccessConfluenceSaaSHubSpot
Requirements
- Bachelor’s degree in Business, Information Technology, or a related field (advanced degree a plus)
- 5+ years of project management experience, ideally delivering SaaS implementations (legal tech a plus)
- Working knowledge of the legal technology ecosystem; familiarity with docketing and document management systems (DMS) preferred
- Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders
- Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects
- Ability to translate complex needs into clear plans, milestones, and actionable steps
- Highly organized and detail-oriented, with strong documentation habits
- Comfortable operating in fast-paced, evolving environments; proactive problem-solver with sound judgment
- Customer-first mindset and a track record of delivering high-quality client experience
- Experience with implementation/project tools (e.g., Jira, Smartsheet), documentation tools (e.g., Confluence), and CRM platforms (Hubspot) preferred
Responsibilities
- Own end-to-end implementation projects, delivering against timeline, scope, budget, and quality targets
- Serve as the primary client point of contact, providing status updates, managing expectations, and proactively resolving risks and issues
- Lead discovery to understand client workflows and success criteria; translate needs into a structured implementation plan
- Partner with internal technical teams to configure and validate ECFX Notice to meet client requirements
- Plan and deliver client onboarding and training to drive adoption and self-sufficiency
- Maintain accurate project documentation (requirements, decisions, plans, and status) to ensure alignment and continuity
- Identify and recommend relevant add-on products in partnership with Sales and Customer Success
- Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency
- Communicate implementation progress internally and escalate risks proactively to ensure a seamless client experience
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