Director, Business Systems
New
United States (Remote)Full-TimeDirector
Salary173,760 - 249,780 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- PythonSQLOracleSalesforceSAPRESTful APIsHubSpotNetSuiteWorkday
Requirements
- 10+ years in Business Systems, Enterprise Applications, or related roles with increasing scope and ownership.
- Demonstrated experience owning and scaling core systems across multiple functions (Finance, GTM, People, Operations).
- Strong hands-on understanding of enterprise platforms such as: CRM (e.g., Salesforce, HubSpot), ERP/Finance (e.g., NetSuite, SAP, Oracle), HRIS/ATS (e.g., Workday, Rippling, Greenhouse).
- Proven track record delivering cross-functional programs: implementations, integrations, process redesign, and adoption at speed.
- Solid integration and data fluency (APIs, iPaaS like Workato/Boomi/MuleSoft, data quality concepts, reporting needs).
- Strong change management instincts: you can bring stakeholders along, drive adoption, and create durable operating habits.
- Excellent executive communication and stakeholder management—able to translate between business outcomes and technical implementation.
- Experience supporting complex operational workflows such as inventory, supply chain, procurement, asset lifecycle, field operations, or other “real-world” operational systems.
- Experience with GTM tooling such as CPQ, forecasting, sales engagement, territory/planning, or customer success platforms.
- Familiarity with revenue workflows and controls (e.g., billing, collections, revenue recognition concepts).
- Comfort prototyping or validating logic using SQL and/or scripting (Python), or partnering deeply with technical teams to do so.
- Experience implementing security/compliance controls in business systems environments (audit readiness, access governance).
Responsibilities
- Own the multi-year vision and roadmap for Armada’s enterprise application ecosystem (e.g., ERP/Finance, CRM & GTM stack, HRIS, and adjacent tools for billing, procurement, support, and business operations).
- Run Business Systems like a product: define outcomes, prioritize ruthlessly, and deliver measurable improvements in cycle time, data quality, and user experience.
- Ensure system design supports clean, auditable processes and reduces operational overhead.
- Define and govern how systems connect—APIs, iPaaS, middleware, data warehouse/lakehouse patterns, and master data management.
- Partner with data/engineering teams to enable trustworthy reporting and analytics, with clear definitions for core objects (customer, product, asset, subscription, employee, etc.).
- Identify opportunities to eliminate manual work with automation (workflows, orchestration, document processing, approvals, self-service).
- Where appropriate, enable AI-assisted internal workflows (e.g., routing, summarization, exception handling, reconciliation support, employee self-service), while maintaining strong security and governance.
- Establish the operating model: intake, prioritization, documentation standards, testing, release/change management, training, and post-launch support.
- Own system controls: role-based access, audit trails, segregation of duties, and data protection practices.
- Partner with security/compliance stakeholders to support audits and future readiness (e.g., SOC 2 / SOX-aligned controls as needed).
- Manage vendor relationships, contract renewals, tool rationalization, and licensing strategy.
- Drive cost-effective platform decisions without sacrificing scalability or security.
- Build and lead a high-impact Business Systems team.
- Coach and develop the team, set clear expectations, and create a culture of high ownership, strong partnership, and pragmatic execution.
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