Systems Upgrade Specialist (Linux)
New
A
AnoviaTelecommunications
Fully remote within Canada onlyFull-Time
Salary not disclosed
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Job Details
- Languages
- English; bilingualism (English/French) is considered an asset
- Required Skills
- Networking
Requirements
- Hands-on experience working within Red Hat Enterprise Linux environments is required.
- Experience with one or more of the following is considered a strong asset: Virtualization technologies, HP server platforms, Analog and Digital Telephony, Networking fundamentals, Hardware and Software Technical Support.
- Experience managing software configuration and upgrades in complex, customer-specific environments.
- Proven ability to troubleshoot and resolve issues in mission-critical systems.
- Strong written and verbal communication skills in English; bilingualism (English/French) is considered an asset.
- Excellent teamwork, interpersonal, and problem-solving abilities.
- Ability to thrive in a fast-paced, dynamic environment.
- Calm and effective under pressure, particularly in high-stakes or time-sensitive situations.
- Highly organized with strong attention to detail and documentation quality.
Responsibilities
- Ensure Call Handling customers remain on current software release levels by planning and executing remote upgrades across supported platforms.
- Work directly with customers to schedule, coordinate, and execute software upgrades, including maintenance windows and change communications.
- Collaborate with Research & Development and Engineering teams to develop, refine, and execute upgrade processes for all supported Call Handling products.
- Develop, design, evaluate, and modify systems in accordance with customer requirements and applicable regulatory standards.
- Support overall system architecture and ensure platform integrity, stability, and performance.
- Configure and validate software to ensure compatibility across diverse customer configurations and environments.
- Identify, document, and report process and product issues discovered in the field and assist other support levels with investigations and resolutions.
- Manage critical customer issues during upgrades, providing clear and timely communication to customers and internal stakeholders.
- Represent Anovia during customer engagements — including conference calls with stakeholders ranging from dispatchers and law enforcement personnel to Chief Technology Officers — with professionalism and technical authority.
- Thoroughly document technical issues, resolutions, and escalation details for both internal and external audiences.
- Create, review, and maintain technical documentation including whitepapers, Methods of Procedures (MOPs), and technical alerts and bulletins.
- Work effectively with internal teams, vendors, and customers at all levels.
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