Senior Certification and LMS Administration Specialist
New
United StatesFull-TimeSenior
Salary130,000 - 196,000 USD per year
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Job Details
- Experience
- 5+ years of experience in Customer Education, Enablement, or Learning & Development within a B2B SaaS environment. At least 2+ years of experience managing certification programs and/or LMS operations at a global scale.
Requirements
- 5+ years of experience in Customer Education, Enablement, or Learning & Development within a B2B SaaS environment.
- At least 2+ years of experience managing certification programs and/or LMS operations at a global scale.
- Strong expertise in LMS platforms, learning technologies, automation tools, and vendor management.
- Proven ability to design and scale structured, data-driven certification or training programs.
- Experience working cross-functionally with Product, Customer Success, and other go-to-market teams.
- Strong analytical mindset with the ability to interpret data and translate insights into operational improvements.
- Excellent communication skills, both written and verbal, with the ability to influence stakeholders at multiple levels.
- Strong organizational skills and ability to operate effectively in a fast-paced, ambiguous environment.
Responsibilities
- Define and evolve the strategic roadmap for global certification programs in collaboration with Product, Customer Success, Partners, and Instructional Design teams.
- Own the full certification lifecycle, including exam delivery, renewals, governance, and vendor coordination to ensure operational excellence and scalability.
- Manage and optimize LMS platforms and integrations, ensuring system reliability, data accuracy, user access control, and seamless learner experiences.
- Drive automation and standardization of certification operations, including credential issuance, renewal processes, and AI-enabled support workflows.
- Track, analyze, and report key learning and certification metrics such as engagement, adoption, renewal compliance, and program impact.
- Collaborate cross-functionally to design engagement initiatives that increase certification participation and strengthen product adoption.
- Gather learner feedback and system data to continuously improve certification programs and inform roadmap decisions.
- Stay informed on industry trends in certifications, learning technologies, and AI-driven education to evolve program strategy.
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