Client Support Specialist
New
USFull-TimeJunior
Salary$40k-$60k per year
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Job Details
- Experience
- 2+ years of Customer support/service experience
Requirements
- 2+ years of Customer support/service experience
- Familiarity with Database Management
- Understanding of the differences between various web browsers
- Skill to use a personal computer and MS Office Products
- Capable of creative, “outside of the box” thinking
- Knowledge of modern office procedures and methods
- Knowledge of modern business communication standards, styles, and formats
- Ability to handle and resolve recurring problems
- Strong interpersonal skills
- Attention to detail
- Self-starter
Responsibilities
- Support clients via ticketing, phone, chat and social media channels in a timely manner
- Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends.
- Provide support, training, best practice, and implementation assistance across our Content Management System and suite of products.
- Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests.
- Participate daily in team stand-up meetings covering challenging tickets, software bugs, and other items of note.
- Ability to solve a portion of incoming calls while on the phone, summarizing and escalating others as appropriate.
- Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.
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