Customer Support Specialist I - Payments

New

PracticeTekHealthcare Technology

Arizona, United States. California, United States. New Mexico, United States. Utah, United States. Washington, United States. Oregon, United StatesFull-Time

Salary35,000 - 55,000 USD per year

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Job Details

Requirements

Bachelor’s degree preferred, or equivalent combination of education and work experience
2 years Orthodontic experience preferred
2+ years with SaaS platforms preferred
2+ years with Dental software customer support preferred
Ability to train and transfer knowledge
Strong team player with excellent work ethic and ability to work remotely with remote team
Self-motivated approach, with a strong desire to grow as a leader
Ability to build open, trustworthy relationships with other leaders of the business, customers, vendors, and senior leadership team
Action oriented with strong sense of urgency; ability to overcome obstacles to achieve results in a timely fashion with a proactive approach
Demonstrates strong documentation skills with the ability to create clear, accurate, and organized records, guides, and process notes to support onboarding and team continuity

Responsibilities

Lead and execute onboarding Premier projects
Manage TopsPay Premier accounts
Uphold TopsPay Premier service standards
Support the training team in developing new team members’ software proficiency
Delivery online training to new and existing clients in a 1:1 & group training setting for Premier and TopsPay Services
Assist cross-functional Services team in new client service activation and configuration as needed
Create curriculum: training documentation & videos for TopsPay Premier
Access client data & offer recommendations for better workflows
Cross sell integrated services
Escalate Feature Requests as needed
Collaborate with cross functional Tops teams for new training
Work with leaders to evaluate & improve onboarding workflows for efficiency & customer experience improvements

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35,000 - 55,000 USD per year

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