Associate Customer Success Manager
New
Remote United KingdomFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Native/C2 level English with native/C2 level French OR German
- Experience
- 2-4 years in a customer‑facing role (Customer Success, Sales, SDR/BDR, or Technical Support)
- Required Skills
- SalesforceSaaS
Requirements
- Bachelor’s degree or equivalent hands‑on experience.
- 2-4 years in a customer‑facing role (Customer Success, Sales, SDR/BDR, or Technical Support) working with a range of European customers.
- Consultative mindset: Builds trust and credibility by actively listening, understanding needs, and tailoring solutions for a wide range of stakeholders.
- Proactive collaborator: A self‑starter who takes initiative while working effectively with others to achieve shared goals.
- Communication & delivery: Strong written, verbal, presentation, and project management skills to influence, align, and execute.
- Technical proficiency: Confident using Salesforce and Microsoft tools (Outlook, Word, Excel, PowerPoint) to manage work efficiently.
- High‑growth adaptability: Thrives in fast‑paced environments, juggling multiple priorities with a structured, data‑driven approach.
- Customer retention focus: Proven track record of strengthening relationships and driving long‑term customer retention.
- Cross‑functional collaboration: Effectively aligns cross‑functional teams to deliver strong customer outcomes.
- Data Driven: use data‑driven insights to identify growth opportunities and accelerate value realization across accounts.
- Experience with SaaS / cloud solutions; CLM, CPQ, Salesforce, or Conga experience highly desirable
Responsibilities
- Manage a book of global, complex customers who have invested in Conga to power their revenue operations.
- Perform detailed adoption analysis and engage customers in joint planning to increase adoption.
- Lead value realization activities like customer stakeholder alignment and roadmap reviews to ensure solution iteration.
- Drive customer advocacy by ensuring technical issues are resolved quickly and efficiently by internal Conga partners.
- Facilitate, coach, and consult to deeply understand customer needs.
- Drive adoption of Conga products and identify expansion opportunities.
- Own mitigation of risk using cross functional teams.
- Improve health and sentiment of Conga’s Customers, ensuring successful and growing renewal.
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