Customer Success Manager, Small Business | ANZ
New
H
HubSpotCRM platform
Anywhere in AustraliaFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Artificial IntelligenceSaaS
Requirements
- Experienced in owning, maintaining, and driving customer relationships in a quota or retention-carrying role.
- Proven track record of consistently meeting and exceeding retention or revenue goals in a SaaS or Customer Success role.
- Comfortable adopting new technologies quickly, with experience leveraging AI tools and predictive insights to scale your impact.
- Excellent communicator - clear, confident, and empathetic across phone, written, and in-person settings.
- Strong business acumen, with the ability to link HubSpot’s solutions to customer outcomes and ROI.
- Highly organised, with a high attention to detail, proactive, and able to prioritise effectively across a diverse portfolio of customers.
- Resilient, adaptable, and motivated to thrive in a fast-paced, AI-enabled environment.
Responsibilities
- Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service.
- Build and foster relationships with key decision makers and stakeholders across multiple customer teams
- Engage customers in strategy conversations, to derive maximum value from their investment in HubSpot
- Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success
- Monitor customer health and create risk mitigation plans and Identify and develop new opportunities for expanding customer's usage of new products
- Collaborate with other HubSpot teams, and executive leadership, to ensure adoption and successful customer renewals
- Resolve customer inquiries by aligning customers with the right resources
- Be accountable for the retention of your customers along with providing forecasting insights to your Contract Management team around upcoming renewals
- Continuously improve your own skills by leveraging AI, data, and Success Excellence Metrics to consult at scale.
- Embody HubSpot’s Culture Commitments by solving for the customer, being bold and learning fast, and aligning, adapting, and going forward together.
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