Director, Extended Stay Franchise Operations
New
Remote in the United StatesFull-TimeDirector
Salary95,000 - 120,000 USD per year
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Job Details
- Experience
- 6-to-8 years
- Required Skills
- SalesforceMicrosoft ExcelMicrosoft OfficePowerPoint
Requirements
- Deep understanding of the midscale extended-stay segment (preferably with the Hawthorn brand)
- Proficient at analyzing and organizing data
- Proficient influencing skills to achieve operational results and client engagement
- Fluent understanding of existing WHR tools & resources and able to leverage them
- Builds on existing internal relationships and trust & provides feedback/solutions to leadership on hotel/owner needs & challenges
- Fluent in ability to manage conflict and difficult conversations
- Expert in independently prioritizing, organizing and managing time effectively
- Excellent verbal and written communication skills
- Current Wyndham corporate franchise operations experience supporting extended-stay hotels
- 6-to-8 years of progressive experience in an extended-stay hotel preferred
- 4-year college degree
- Multi-property experience
- Industry certifications
- Leadership experience
- Proficient in using Salesforce and Microsoft Suite (Office, Word, PowerPoint, Excel etc.)
Responsibilities
- Nurture relationships with owners by understanding their individual goals and needs
- Optimize owners’ performance by delivering innovative solutions and relevant resources
- Advise on extended-stay operational excellence to improve the bottom line for owners
- Compel owner involvement to achieve performance goals and drive franchisee satisfaction
- Develop trusted relationships with external customers to educate, motivate and influence adoption of tools and resources
- Execute a Portfolio Management strategy that improves overall performance
- Drive extended-stay occupancy (ESOC) to best-in-segment levels for each hotel
- Lead WHR efforts to expand overall revenue generation opportunities, drive growth and performance (RPI)
- Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance
- Collaborate with internal stakeholders
- Achieve annual service, performance and KPI goals in order to impact WHR profitability
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