Marketplace & Launch Operations Manager
New
H
HopSkipDriveTechnology, Mobility
This role will be fully remote in one of the following states AZ, CA, CO, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OK, OR, SC, TN, TX, UT, VA, WA, WIFull-TimeManager
Salary95,000 - 110,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- SQLTableauMicrosoft ExcelGoogle Sheets
Requirements
- 3+ years of experience driving superior results in analytical, cross-functional, or operations roles, ideally in marketplace, logistics, or high-growth environments.
- Excel/Google Sheets power user capable of building complex, elegant models with advanced formulas and dashboards that work for non-technical stakeholders.
- Demonstrated ability to make nuanced business decisions based on imperfect information while remaining accountable for the outcomes.
- Proven ability to lead projects involving stakeholders who do not report to you, aligning teams and resolving friction to drive closure.
- Strong communication skills with the ability to translate complexity for different functions and levels without losing precision.
- High agency in identifying necessary actions and executing them independently in a fast-moving environment.
- Experience independently pulling and structuring data, with comfort using SQL or other data querying tools.
- Working knowledge of Tableau; expected to grow in report-building and contribute to team dashboards.
- Demonstrated comfort using AI tools (such as Claude, ChatGPT, Perplexity, or equivalent) as an integral part of your actual daily workflow.
Responsibilities
- Own near-term supply and demand forecasts for launch markets by designing and maintaining predictive models aligned to company directives.
- Operate and optimize marketplace configurations, including zip code mapping and cluster assignments, to maximize supply-demand matching efficiency.
- Design, build, and ship targeted productivity promotions to address fill rate gaps, manage market spend, and drive operational efficiency.
- Evaluate market health by monitoring net revenue and contribution margin, recommending cross-functional remediation for struggling markets.
- Monitor performance trends proactively, identifying root causes of off-track metrics and bringing forward data-backed recommendations.
- Own end-to-end project workstreams by defining scope, identifying owners, tracking progress, and ensuring cross-functional execution.
- Leverage AI-assisted workflows to accelerate research, monitor territory performance, and pressure-test strategic recommendations.
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