Senior Account Manager - Europe
New
Europe — primarily in Germany, the UK, and France. Aurora currently has teams within the US, Canada, Poland, and Germany with additional locations on the horizon.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English; German or French (strong plus)
- Experience
- 3+ years
- Required Skills
- Salesforce
Requirements
- 3+ years of experience in account management, customer success, or sales within SaaS, energy technology, or a related field
- A proven track record of growing a customer portfolio through renewals, upsells, and cross-sells
- Strong commercial acumen, including experience negotiating contracts, renewals, and pricing structures
- The ability to build strategic relationships with executive stakeholders and navigate complex customer organizations
- Experience using data and customer insights to drive adoption, identify risk, and develop account growth strategies
- Excellent communication and collaboration skills
- Strong organizational discipline, including managing pipeline and renewals in CRM systems like Salesforce
- Professional proficiency in English
- German or French language skills are a strong plus
- Experience in solar, clean energy, or climate tech (nice to have)
- Familiarity with solar design platforms or project development workflows (nice to have)
- Experience managing consumption-based SaaS models (nice to have)
- Background in high-growth or remote-first technology companies (nice to have)
- Experience working across multiple European markets (Germany, UK, France) (nice to have)
Responsibilities
- Own and grow a portfolio of Aurora customers across Europe, driving retention, adoption, and expansion across Aurora and HelioScope
- Lead renewals and commercial negotiations, including early renewals, amendments, and custom pricing structures
- Develop and execute strategic account plans with customer stakeholders to achieve measurable usage growth and lasting partnership value
- Build pipeline within your book of business by identifying upsell and cross-sell opportunities through proactive outreach and marketing-qualified leads
- Use product usage data, UV metrics, and customer insights to forecast expansion, flag churn risk, and get ahead of it
- Lead executive business reviews and strategic conversations that align on goals, adoption milestones, and ROI
- Collaborate across Product, Sales Engineering, Implementation, Support, and Marketing to deliver solutions that meet customer needs and create new ones
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