Client Success Manager, Employers

New

Anywhere in the USFull-TimeManager

Salary85,000 - 125,000 USD per year total compensation

Apply NowOpens the employer's application page

Job Details

Minimum of 4+ years of enterprise account management experience
Demonstrated ability to confidently engage with senior stakeholders
Strong interpersonal aptitude with the ability to coordinate cross-functionally
Ability to meet deadlines in a fast-paced environment
Ability to act proactively to influence key stakeholders and drive decisions
Strong executive presence and ability to communicate confidently with senior benefits leaders
Strong attention to detail
Clear, collaborative communication skills
Proficiency in building clear, insight-driven presentations (PowerPoint / Google Slides)
Proficiency in analyzing data (Excel / Google Sheets)
Familiarity with Looker and Salesforce is highly desirable
An interest in healthcare, healthtech, & mental health
A passion for directly improving peoples’ lives strongly preferred
Curiosity, humility, proactivity, patience, and drive

Build strong, consultative relationships with employer clients to become a trusted partner and advisor.
Manage enrollment marketing and campaign planning efforts to generate awareness of programs.
Work with clients to identify unique opportunities to expand engagement.
Prepare reporting for and lead monthly/quarterly client meetings and annual reviews.
Manage follow-ups in a timely manner to ensure client satisfaction.
Think strategically and work cross-functionally to troubleshoot client requests.
Take responsibility for up-sell opportunities and contract renewals.
Become a product expert and internal champion for clients' needs.
Analyze, interpret, and present program engagement and outcome metrics to demonstrate value to clients.

View Full Description & ApplyYou'll be redirected to the employer's site