Client Success Manager, Employers

Anywhere in the USFull-TimeManager

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Minimum of 4+ years of enterprise account management experience
Demonstrated ability to confidently engage with senior stakeholders
Strong interpersonal aptitude with the ability to coordinate cross-functionally
Ability to meet deadlines in a fast-paced environment
Ability to act proactively to influence key stakeholders and drive decisions
Strong executive presence and ability to communicate confidently with senior benefits leaders
Strong attention to detail
Clear, collaborative communication skills and a willingness to support your Big Health team
Proficiency in building clear, insight-driven presentations (PowerPoint / Google Slides)
Proficiency in analyzing data (Excel / Google Sheets)
Familiarity with Looker is highly desirable
Familiarity with Salesforce is highly desirable
An interest in healthcare, healthtech, & mental health strongly preferred
Passion for directly improving peoples’ lives strongly preferred

Own the relationships and the creation and execution of strategic account plans between Big Health and a portfolio of client partners
Build strong, consultative relationships with employer clients to become a trusted partner and advisor
Manage enrollment marketing and campaign planning efforts to generate awareness of programs
Prepare reporting for and lead monthly/quarterly client meetings, annual reviews, and manage follow-ups
Think strategically and work cross-functionally to troubleshoot client requests
Take responsibility for up-sell opportunities and contract renewals
Become a product expert and internal champion for clients' needs
Analyze, interpret, and present program engagement and outcome metrics to demonstrate value

View Full Description & ApplyYou'll be redirected to the employer's site