Client Success Manager, Channel

United StatesFull-TimeManager

Salary60,000 - 70,000 USD per year

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Job Details

1–2 years of experience in sales, client success, account management, or a related role supporting or working within the IT Channel space.
Familiar with the channel ecosystem, including vendors, distributors, MSPs, VARs, or reseller relationships.
Strong communication skills (email, Slack, Zoom).
Proficient in Google Sheets or Excel, with the ability to manage data, build reports, and check for accuracy.
Highly organized, able to juggle multiple accounts.
Eager to learn the ins and outs of B2B Demand Generation campaigns.
Motivated to learn and dive into campaign performance data, identify insights, and connect them to client goals.
Comfortable with Salesforce (or similar CRMs), and meticulous about keeping systems accurate and up to date.
Detail-oriented with a sharp eye for quality.
Proactive problem-solver who takes initiative to resolve issues and suggest improvements.
Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies.
Dependable and accountable, ready to take ownership and ask thoughtful questions.

Manage day-to-day communication for channel-supported client accounts, including vendors and partner-driven programs.
Serve as a trusted partner to channel marketers, understanding their goals and helping translate them into successful campaign execution.
Support onboarding for channel clients, ensuring expectations, timelines, and deliverables are clearly aligned across all stakeholders.
Set up, monitor, and optimize client programs in Salesforce, ensuring accuracy and troubleshooting issues as they arise.
Proactively identify and present cross-sell and upsell opportunities by analyzing campaign performance, client needs, and partner goals, helping drive retention and long-term account growth.
Lead client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions.
Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success.
Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations.

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