Customer Support Specialist - Bilingual (English/French)
New
C
CharterUPTransportation
CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.Full-TimeEntry
Salary26.5 USD per hour
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Job Details
- Languages
- English, French
- Experience
- 1-2 years
Requirements
- Fluent in both English and French
- 1-2 years of customer service or logistics coordination experience
- Experience in transportation, hospitality, or similar industries is a plus
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Attention to detail
- Ability to remain calm and professional in fast-paced or high-pressure situations
- Strong organizational skills
- Ability to multitask effectively
- Customer-focused mindset with a commitment to delivering exceptional service
- Willingness to adapt to changing priorities and learn new systems or processes
Responsibilities
- Provide inbound call support in both English and French
- Respond to inbound customer inquiries in both English and French via email, ensuring prompt and accurate resolution
- Conduct outbound calls in both English and French to resolve customer requests as needed
- Troubleshoot common issues related to products, services, or accounts and escalate complex cases to the appropriate team
- Provide end to end support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, route changes)
- Assist customers, drivers, or operations teams with urgent support requests and serve as the primary point of contact
- Manage unexpected events (e.g., traffic, vehicle breakdowns, weather issues) by coordinating alternative solutions
- Communicate clear and timely updates to customers and drivers about any trip changes
- Build and maintain positive relationships with customers to ensure satisfaction and retention
- Educate customers on Department of Transportation (DOT) rules and regulations
- Maintain detailed and accurate records of customer interactions in ticketing system
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