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Customer Support Specialist - Travel Industry

Customer Support Specialist - Travel Industry

New
Remote – USA BasedFull-TimeMiddle
Salary20,000 - 65,000 USD per year
Apply NowOpens the employer's application page

Job Details

Requirements

  • Prior experience in customer service or the travel industry is a plus
  • Strong communication skills
  • Ability to work independently
  • Comfortable using online tools, booking portals, and CRM systems
  • Tech-savvy with a quiet, professional home workspace
  • Passionate about helping others and delivering great service

Responsibilities

  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner
  • Provide accurate information about travel bookings, itineraries, and policies
  • Troubleshoot common client issues and escalate complex matters as needed
  • Maintain up-to-date knowledge of supplier systems, policies, and procedures
  • Follow up with clients to ensure satisfaction and support post-booking
  • Log all communications accurately using internal systems
  • Maintain high levels of professionalism and empathy
View Full Description & ApplyYou'll be redirected to the employer's site

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20,000 - 65,000 USD per year
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