Customer Support Specialist
New
C
CharterUPGroup Transportation, Mobility
Remote, US. CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona, California, Colorado, Florida, Georgia, Hawaii, Mississippi, Missouri, North Carolina, New Hampshire, Nevada, New York, Oklahoma, South Dakota, Tennessee, Texas, Utah, Washington, and Wyoming. We hire in the U.S. and Canada and are actively expanding our global footprint.Full-TimeEntry
Salary26.5 USD per hour
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Job Details
- Experience
- 0-2 years
Requirements
- 0-2 years of customer service or logistics coordination experience
- Experience in transportation, hospitality, or similar industries is a plus
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and professional in fast-paced or high-pressure situations
- Strong organizational skills and the ability to multitask effectively
- Customer-focused mindset with a commitment to delivering exceptional service
- Willingness to adapt to changing priorities and learn new systems or processes
Responsibilities
- Respond to customer inquiries via email and phone, providing prompt and accurate assistance.
- Address and resolve common customer issues, escalating complex cases to the appropriate team when necessary.
- Conduct follow-ups to ensure all customer concerns are addressed and resolved.
- Document customer interactions and resolutions in CharterUP’s proprietary software system.
- Act as Live Trip Support during scheduled weekend shifts, monitoring trips and addressing disruptions (e.g., delays, cancellations, route changes).
- Manage unexpected events (e.g., traffic, vehicle breakdowns, weather issues) by coordinating alternative solutions.
- Serve as the primary point of contact for drivers, customers, operations teams, and Enterprise Sales during active trips.
- Communicate clear and timely updates to customers and drivers about any trip changes.
- Educate customers on Department of Transportation (DOT) rules and regulations.
- Maintain detailed and accurate records of customer interactions in Sprinklr.
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