Director, Engineering, Grid Platform & Reporting Services
New
REMOTE, USAFull-TimeDirector
Salary235,000 - 315,000 USD per year
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Job Details
- Experience
- 11+ years of software engineering and system architecture experience, 5+ years in engineering leadership
- Required Skills
- AWSAlgorithmsData StructuresCI/CDDevOpsDistributed Systems
Requirements
- 11+ years of software engineering and system architecture experience, with meaningful depth in distributed systems and high-availability platform infrastructure.
- 5+ years in engineering leadership with a track record of leading through multiple layers of management across a complex technical and product charter: owning both platform infrastructure and user-facing product surfaces simultaneously.
- A track record of owning and operating tier 0 or mission-critical services at five-nines availability, and the hands-on technical credibility with engineers that comes from understanding the work deeply.
- Demonstrated ability to translate between technical complexity and business outcomes, making infrastructure decisions legible to executives and product strategy legible to engineers.
- A track record of customer empathy in practice: using customer context to prioritize platform investments and user-facing roadmaps in ways that drive measurable business outcomes.
- Experience leading full-stack engineering organizations, with depth on the backend and enough front-end fluency to hold a high bar across the whole stack.
- Hands-on experience designing or evolving distributed architectures under scale constraints, including caching strategies, data consistency tradeoffs, and performance optimization at volume.
- Experience building and scaling cloud-native services on AWS, with proficiency in observability tooling, alerting, and SLO/SLA management at scale.
- Experience leading cross-functional technical programs with significant ambiguity and cross-team dependencies; you deliver results under tough circumstances.
- Strong CS fundamentals: data structures, algorithms, distributed systems, object-oriented design, and familiarity with Agile/Scrum and DevOps/CI/CD practices.
- Clear, proactive communication (written and verbal) with technical and non-technical audiences, including executive leadership.
- A BS or MS in Computer Science, Engineering, or a related field, or equivalent practical experience.
Responsibilities
- Own the engineering vision, charter, and goals for the Views Platform and Reporting pillar, partnering with your product counterpart to co-drive roadmap priorities across the Grid Service, Reports Engine, Dynamic Views, Grid Orchestration layer, and user-facing reporting surfaces.
- Lead 3-4 teams through a layer of Engineering Managers and Principal Engineers, holding them accountable for delivery, reliability, and team health while actively developing them as leaders.
- Drive architectural evolution of the core platform, balancing five-nines availability commitments against the scalability investments required to power Smartsheet's enterprise growth trajectory.
- Own the full reporting stack: both the backend infrastructure and the front-end reporting views and surfaces that enterprise customers depend on for project and portfolio management.
- Define and track engineering and business outcomes for the pillar, including SLO/SLA targets and production reliability signals. Identify systematic production challenges and build pillar-level mechanisms to address them before they become customer issues.
- Initiate and guide cross-team technical efforts spanning multiple upstream dependents and internal consumers, resolving architectural conflicts and making bold decisions that position the platform for future scale.
- Set and maintain a high bar across code quality, test coverage, performance, security, and operational excellence, and build the mechanisms to sustain it at the pillar level.
- Think strategically about customer outcomes, guiding managers and principal engineers to address existing gaps and anticipate future enterprise needs. Represent the pillar in customer conversations as a technical advisor.
- Communicate platform complexity clearly across a wide range of audiences, from your engineering org to executive leadership. Produce clear written artifacts for strategic vision, long-term plans, and pillar reviews that align teams and inform decisions.
- Drive AI adoption across the pillar, holding leaders accountable for AI productivity, enabling AI-first design decisions, and ensuring alignment with cross-product AI strategy.
- Lead strategic hiring planning for the pillar, model a high bar for talent, and build an inclusive culture that develops and retains strong engineering managers and principal engineers.
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