SRE Technical Project Manager
New
US only, EST or CSTFull-TimeManager
Salary100,000 - 110,000 USD per year
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Job Details
- Languages
- English
- Experience
- 3-5 years project management with globally distributed teams. 1-2 years working with IT Operations and Site Reliability Engineering teams.
- Required Skills
- AgileArtificial IntelligenceJiraDatadog
Requirements
- Bachelor’s degree
- Software and operations agile certifications
- 3-5 years project management with globally distributed teams
- 1-2 years working with IT Operations and Site Reliability Engineering teams
- Proficiency with Jira
- Proficiency with on-call rotation management tools such as OpsGenie, Jira Service Management, or PagerDuty
- Proficiency with MS Teams integrations
- Agile leadership with technical teams, kanban preferred
- English language professional writing
- Agile teamsmanship driving on-
- Demonstrated experience leveraging AI hands-on for operational efficiency
- Executive- or customer-facing communication experience
- Experience working in a healthcare data environment is a bonus
Responsibilities
- Partner with team managers and leads in prioritizing and driving strategic projects, identifying key milestones, determining acceptance criteria, and reporting on progress
- Facilitate collaboration among SRE, development teams, and technical customer-facing teams
- Lead kanban planning, roadmap meetings, and retrospectives using a kanban framework
- Facilitate refactoring of the Incident Management process, providing improved incident response, work/life balance, and general on-call rotation orchestration
- Manage MS Teams integrated bots to facilitate "one-click" incident creation and real-time stakeholder communication
- Drive the use of AI bots to automate incident scribing and initial timeline generation
- Provide work-intake management through MS Teams-based channels and integrations
- Own the weekly uptime report, track SLIs/SLOs and error budgets via Datadog, and translate complex system health data into clear, executive-level updates
- Drive the post-incident review process, providing clear ownership of post-mortem RCA creation and approval, and driving ownership of post-incident action items
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