Creative Director
New
K
KustomerConversational CRM
U.S. and U.K.Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years
- Required Skills
- Adobe Creative SuiteAdobe PhotoshopFigma
Requirements
- 10+ years of creative direction, grounded in strong art direction and design fundamentals
- At least 3 years driving brand initiatives in an in-house environment with measurable business outcomes
- Experience designing across both B2C and Enterprise SaaS contexts
- Fluency in Figma
- Fluency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) or equivalent
- Proven ability to design compelling presentations in Google Slides
- A portfolio with case studies that demonstrate design craft, systems thinking, and leadership
- Comfort working with AI-assisted design tools and a genuine curiosity about where the space is headed
- Strong business acumen — you balance brand vision against real constraints without losing either
- The ability to hold a strong creative point of view while staying genuinely open to collaboration
- Experience bringing clarity to ambiguous projects and scaling creative processes in fast-moving environments
- Startup experience preferred
Responsibilities
- Define and protect Kustomer's visual identity across all customer touchpoints — digital, print, events, and in-product
- Build scalable design systems that deliver consistent, high-quality brand expression across campaigns and channels
- Propose creative concepts and strategies, then guide them from brief to ship
- Articulate creative vision clearly to executive leadership and incorporate feedback without losing the thread
- Own the full range of creative output, including web graphics, landing pages, and blog visuals; social, display, and print advertising; email graphics, event signage, and promotional materials; slide templates for sales kick-offs, town halls, and internal events; and collateral including ebooks, white papers, and infographics
- Oversee print production, managing vendor relationships end to end
- Partner with marketing, sales, and customer success leaders to deliver against ambitious, measurable goals
- Collaborate with product to identify brand expression opportunities that expand Kustomer's reach
- Leverage AI tools and emerging design technologies to accelerate creative output and raise the quality bar
- Build and sustain a culture of creative excellence
- Own creative asset management systems and content organization
- Mentor and manage freelance and agency resources as needed
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