- Manage customer inquiries across multiple brands including ticketing, email, app, booking, and payment support.
- Oversee day-to-day operations of the online members club, including moderation of chat groups, events, and user profiles.
- Coordinate community activity, including scheduling member workshops, managing host relationships, and maintaining the community calendar.
- Ensure a safe, respectful environment by moderating user content and investigating reported behavioral concerns.
- Improve customer service systems including Zendesk, Intercom, and knowledge base documentation.
- Identify recurring issues to develop process improvements, automation, and AI-assisted support solutions.
- Provide support during major launches, events, and cruises, including occasional evenings and weekends.
Customer serviceWritten communicationCRM+1 more