Partner Support Specialist
New
C
Check TechnologiesFinTech
Mountain or Pacific time zones, Mountain, PacificFull-TimeMiddle
Salary77,000 - 87,000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- Zendesk
Requirements
- 4+ years in client or partner-facing role, supporting technical products
- 2+ years working at a payroll provider or platform
- Strong understanding of payroll workflows, tax concepts, and compliance fundamentals
- Experience working in high-volume support or operations environments
- Strong investigative instincts and a deep sense of ownership over ambiguous problems
- An eagle eye for detail, maintaining accuracy even when moving quickly
- Comfort collaborating across technical, operational, and administrative teams
- Clear and kind communication style across email, chat, and phone
- Fluency with ticketing and case management systems, preferably ZenDesk
- Willingness and availability to attend our annual 3 day company offsite each spring
Responsibilities
- Keep the queue flowing with speed and precision, meeting or exceeding SLAs.
- Investigate complex payroll problems, digging into root cause analysis and ensuring accuracy, compliance, and clarity.
- Collaborate across Engineering, Product, Tax, and Risk to troubleshoot problems, escalate bugs, and drive solutions.
- Surface patterns and improve the system by identifying recurring questions and operational friction points.
- Be a source of calm and confidence, building trust through empathy, ownership, and transparency.
- Jump on a call when it moves things forward to build rapport and resolve complex issues.
- Escalate thoughtfully with clear context to help identify solutions.
- Deliver service that feels personal by developing a deep understanding of partner platforms and businesses.
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