Motor Recoveries Handler
A
Activate Group LimitedInsurance
RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
Requirements
- Prior experience in debt recovery, claims management, or related roles is advantageous.
- Strong negotiation and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- Familiarity with insurance policies, terminology, and claim procedures.
- Knowledge of case law and standard practice surrounding ULR and liability is beneficial.
- Proficiency in using relevant software and tools for data management and reporting.
- Adaptability and initiative to be able to adjust to the many factors that make each claim unique and react accordingly.
- Attention to detail and a high degree of organisational skills.
- Ability to work independently and as part of a team.
- Accountability for own performance and the importance of contributing to team success.
Responsibilities
- Take ownership of assigned customers claims, managing them proactively and effectively whilst adhering to set service level parameters.
- Manage own workload, prioritising each day and ensuring all tasks are complete.
- Work diligently to recover costs incurred by the customer as a result of non-fault accidents, including vehicle repairs/total loss, replacement vehicle expenses, recovery and storage etc.
- Identify and pursue third parties, and ensure liability settles favourably by applying knowledge of case precedent, highway code etc., in order to maximise recovery prospects.
- Evaluate claims with respect of quantum, liability and indemnity prospects to determine the most effective route of recovery.
- Communicate with insurance companies and third-party agents, using a confident telephone manner and excellent written skills to negotiate favourable settlements expeditiously.
- Engage in effective negotiation with third party insurers and agents, to ensure that costs recovery is maximised, and claim life-cycles minimised.
- Using the sopp+sopp claims management system, maintain accurate and comprehensive records of all recovery efforts and related documentation, including emails and calls, offers discussed and payments agreed or received.
- Record the expected and attained recovery for each claim, with respect of both liability & quantum.
- Use commercial awareness and industry knowledge to make accurate judgement on the prospects of success in litigation in cases of non-payment, referring suitable claims to solicitors accordingly.
- Use strong communication and persuasion skills to advocate for the customer's interests.
- Ensure customers are kept up to date with the progress of their claims
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