Customer Support & Sales Agent - Extreme Client Care

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Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa., Eastern European Time Zone (EET — UTC+2/UTC+3)Full-TimeMiddle

SalaryAt least 800 EUR per month

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Job Details

Languages: English

Requirements

Fluent or near-native spoken English
Clear and professional communication skills
Proven experience in phone-based customer support
Proven experience in upselling
Strong emotional intelligence
Active listening skills
Ability to build trust over the phone
Comfortable working independently
Ability to manage a consistent daily workload
Reliable computer and high-speed internet connection
Previous remote work experience is a plus

Responsibilities

Deliver friendly and solution-oriented support via phone, chat, and email
Conduct structured phone interviews with potential customers to assess needs and recommend products
Drive upsells by identifying value-aligned opportunities
Resolve customer issues with calmness, care, and follow-through
Record feedback and flag trends to help the team improve our services
Maintain a professional tone that reflects our brand values across all communication channels
Collaborate cross-functionally to ensure a smooth customer journey from start to finish

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At least 800 EUR per month

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