Travel Operations Manager

JobRackLuxury Travel Advisory

South Africa. Serbia, 6am-2pm ESTFull-TimeManager

Salary2,200 - 2,500 USD per month

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Job Details

Extremely detail-oriented with a natural drive for perfection
Strong written and spoken English for client communication and itinerary proofreading
Ability to spot gaps, errors, and inconsistencies proactively
Experience with operations, administration, and client-facing tasks
Comfortable learning and using tools like Canva, travel platforms, and CRMs
Ability to take ownership of trips from post-booking through departure
Background in travel, hospitality, or luxury service (advantageous)
Experience with itinerary building or similar coordination work (advantageous)
Basic marketing or social media support skills (advantageous)
Process improvement mindset with experience organizing workflows and creating SOPs (advantageous)
Systems thinker
Organized multitasker
Strong common sense and judgment when it comes to client experience
Direct communicator
Resilient and handles pressure and feedback with grace
Proactive thinker

Master internal systems like Axus, TripSuite, TravelJoy, and Constant Contact
Build, refine, and optimise SOPs and templates to streamline workflows
Review itineraries with meticulous attention to detail
Send VIP communications to hotel GMs with client preferences and arrival details
Manage trip payments, commission invoicing, and track outstanding payments
Oversee travel insurance sales, including quoting policies and maintaining records
Follow up with partners post-trip to share feedback and strengthen relationships
Create social media posts and videos by repurposing newsletter content
Create onboarding documentation for future team growth
Provide luxury-level concierge support for small details that create big impact

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