Enrollment Operations Manager
New
U.S., PSTFull-TimeManager
Salary90,000 - 105,000 USD per year
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Job Details
- Experience
- 2–4 years
- Required Skills
- Project ManagementJira
Requirements
- Motivated by improving the member experience; proactively identifies points of friction and works to make processes smoother, faster, and more effective
- 2–4 years of experience in program management, conversion operations, project management, or a similar coordination-heavy role
- Exceptional organizational skills with a demonstrated ability to manage multiple workstreams simultaneously without dropping details
- Strong cross-functional communicator who can work effectively across Operations, Technology, Analytics, and Care teams without formal authority
- Experience working with project management tools (Jira strongly preferred)
- Comfort building and maintaining structured campaign tracking systems
- Comfortable with performance data — able to read a dashboard, spot anomalies, and communicate what the numbers mean to stakeholders without requiring a data team to translate
- A bias toward action and ownership — you notice what’s missing, you flag it, and you help fix it rather than waiting to be asked
Responsibilities
- Monitor, analyze, and report on key metrics across the enrollment funnel including activation, conversion, appointment completion, churn, and capacity
- Translate data into clear, actionable insights and communicate performance, risks, and priorities to leadership on a regular cadence
- Coordinate priorities, timelines, and deliverables across multiple teams involved in enrollment
- Ensure work is progressing as expected, proactively identify risks, and step in to resolve issues before they impact the member experience or business goals
- Continuously evaluate workflows across care coordination, logistics, onboarding, and scheduling
- Identify bottlenecks, uncover root causes, and implement solutions that improve speed, quality, and scalability
- Execute process improvements in partnership with leadership, ensuring solutions are implemented effectively and sustained over time
- Partner closely with Care Delivery, Clinical Operations, Practice Operations, Marketing, Supply Chain, Support, and Product teams to ensure seamless coordination and handoffs
- Own the weekly enrollment operating rhythm, facilitate team meetings, track action items, surface blockers, and ensure accountability
- Own documentation, SOPs, QA standards, and handoff protocols
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