Account Manager - SMB
New
USFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Salesforce
Requirements
- Bachelor’s degree is required.
- 3+ years of experience in an Account Management role with a demonstrated history of overachieving revenue-based quotas and showcasing a profound understanding of client needs and fostering positive relationships.
- 1+ years of experience in a software consulting or tech sales role, demonstrating proficiency in navigating the software project management life cycle.
- Comprehensive ability to translate client business objectives into strategic solutions and actionable project scopes that demonstrate Toptal’s value.
- Client-Centric: Driven to build strong relationships and committed to client’s success.
- Growth mindset: Consistently looking to learn, grow and improve skills.
- Proactive: Self-starter who believes in extreme ownership and proactive outreach.
- Critical thinker: Ability to think critically about client’s technical and operational bottlenecks.
- Competitive: Competitive with yourself to be a better version than yesterday.
- Commitment to disciplined, consistent account management and process adherence.
- Optimistic and ambitious in the face of change.
- Collaborative: Ability to work as a team both within Toptal and within client accounts.
- Self-motivated, quick-thinking, with the ability to thrive in a fast-paced work environment.
- Exceptional time management skills are required.
- Outstanding written and verbal communication skills.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- Up to 25% travel, primarily for client-facing meetings and events.
Responsibilities
- Exercise discretion and independent judgment.
- Own the growth, retention and success of a diverse portfolio of SMB accounts serving as a dedicated advisor and primary point of contact.
- Develop and execute proactive account plans that align client business goals with Toptal’s talent solutions, ensuring consistent value delivery and partnership expansion.
- Conduct regular, insight-driven check-ins with clients to gather feedback, assess health, and uncover new business challenges where Toptal can provide solutions.
- Identify and qualify expansion opportunities across different business units, using a consultative approach to recommend marketing, finance, and technical experts.
- Execute tailored outreach and engagement campaigns—including the use of Salesloft cadences—to educate clients on Toptal’s full breadth of services.
- Provide ongoing guidance throughout the project lifecycle, addressing concerns with a client-first mindset and ensuring a seamless experience for both clients and talent.
- Partner with Talent Operations and Delivery teams to resolve escalations, manage contract renewals, and ensure the successful execution of client engagements.
- Maintain rigorous Salesforce (SFDC) hygiene, ensuring pipeline accuracy, contact management, and diligent tracking of all account activities and revenue.
- Stay current on industry trends and emerging technologies to provide clients with best-practice recommendations that reinforce Toptal’s position as a trusted partner.
- Actively monitor demand signals and platform data to proactively offer “uncovered value,” identifying needs before the client explicitly voices them.
- Drive mutually beneficial growth by positioning Toptal’s expertise as a solution for client-side bottlenecks, effectively upselling and cross-selling across the portfolio.
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