Partner Account Manager Team Lead
S
Social Discovery GroupSocial Discovery
Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.Full-TimeLead
Salary not disclosed
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Job Details
- Languages
- English (C1), Russian (C1)
- Required Skills
- Project ManagementMicrosoft ExcelGoogle SheetsGoogle Workspace
Requirements
- English (C1)
- Russian (C1)
- Google Workspace (advanced level)
- Excel / Google Sheets (advanced)
- CRM systems (Bitrix preferred)
- Project management (task tracking, prioritization, delivery control)
- KPI design and tracking (cost per content unit, partner efficiency, SLA adherence)
- Experience managing operational teams (support, content, partner ops)
- Data-driven team management
Responsibilities
- Ensure the team independently handles operational and analytical tasks — from goal setting to execution and result control — guaranteeing that cost savings do not compromise partner service quality.
- Be responsible for analyzing statistics, reports, and key partner performance metrics to identify and prioritize areas for reducing content costs without degrading the partner experience.
- Develop and approve cost reduction strategies, orchestrating their implementation by the team and cross-functional stakeholders, while maintaining ownership of preserving benchmark partner service quality.
- Oversee partner management within Bitrix CRM, including the escalation and resolution of complex, non-standard requests, ensuring an optimal balance between operational costs and service levels.
- Own the continuous improvement of partner-related processes and tools (CRM, reporting, file management, internal guidelines) from the perspective of lowering operational costs while increasing service reliability.
- Coordinate collaboration with internal teams to achieve shared efficiency and content cost optimization goals, bearing ultimate responsibility for ensuring that partner service quality remains unchanged.
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