Operations Specialist
P
PayabliFinTech, SaaS
San Francisco, Los Angeles, Phoenix, or DenverFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- SQLJiraMicrosoft ExcelRESTful APIsGoogle Sheets
Requirements
- Bachelor's degree in Business Administration, Operations Management, Information Systems, Finance, or related field
- 3-5 years of experience in operations, quality assurance, data entry, or related analytical role
- Strong attention to detail with excellent data accuracy skills
- Proven ability to troubleshoot technical issues methodically and get to the root cause
- Strong bias for action
- Hands-on mentality
- Experience working with cross-functional teams (engineering, product, QA) with excellent collaboration skills
- Strong written and verbal communication skills
- Comfortable working in fast-paced environments with shifting priorities
- Business-minded with a genuine care for how your work impacts company outcomes
- Proficient in Excel/Google Sheets and data management
- Self-starter who takes ownership
- Background in QA testing (Preferred)
- Experience with payment processing, fintech, or SaaS platforms (Preferred)
- Familiarity with ticketing systems (Jira, Linear, etc.) (Preferred)
- Basic understanding of APIs, webhooks, or technical integrations (Preferred)
- SQL or database query experience (Preferred)
- Experience creating technical documentation (Preferred)
Responsibilities
- Handle basic operations and boarding-related support tickets with urgency and ownership
- Dive deep to identify root causes of issues rather than applying surface-level fixes
- Manage boarding templates, billing configurations and customer comms
- Troubleshoot and resolve boarding errors, including re-boarding when necessary
- Work closely with Product, Engineering, and QA teams to identify, document, and resolve system errors and bugs
- Create detailed development tickets with clear reproduction steps and supporting documentation
- Identify and resolve billing configuration issues
- Troubleshoot billing-related issues and ensure accurate merchant fee structures
- Document common issues and solutions to build knowledge base resources
- Identify patterns in recurring problems and suggest process improvements
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