Success Operations Associate
New
S
ShipBob, Inc.E-commerce
Remote - India, 7:30 PM IST TO 4:30 AM IST (US Shift)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 1 year
- Required Skills
- Microsoft Excel
Requirements
- At least 1 year of experience managing operations and backend activities through coordinating with multiple departments.
- Excellent written and verbal English communication skills, including the ability to express oneself with confidence.
- Proficient and accurate with word processing (Word).
- Proficient and accurate with spreadsheets (Excel).
- Competent in navigating the Internet (Intermediary skills for Excel).
- Ability to manage multiple tasks at the same time while delivering results.
- Ability to follow instructions and perform tasks.
- Demonstrated ability to communicate effectively through oral, written, and in-person mediums.
- Excellent interpersonal skills necessary to communicate effectively with both customers and internal personnel.
Responsibilities
- Create and accurately maintain merchant-facing purchase order trackers.
- Coordinate shipments by communicating with operations and transportation companies/brokers.
- Create accurate and compliant BOLs in accordance with retailer and GS1 standards.
- Manually create/generate retailer packing slips, shipping labels, carton & pallet labels.
- Arrange dock appointments for outbound shipments.
- Provide retail compliance team with supporting documentation for chargebacks.
- Escalate urgent issues timely, prioritizing positive merchant experience.
- Submit error-free shipment notices to retailers.
- Monitor error reporting tools, troubleshoot defects, and escalate tech issues.
- Follow SOPs for retailer routing processes and management of retailer TMS.
- Collaborate with on-site B2B leads to ensure purchase orders shipment windows are adhered to.
- Build relationships with Implementation, product, and operations teams.
- Create paid request tickets as necessary to bill for services.
- Attend stand up meetings with high volume B2B sites as necessary.
- Ensure products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.
- Follow all standard operating procedures, report concerns, support traceability, and contribute to product safety awareness.
- Additional duties and responsibilities as assigned by Manager, Success Operations.
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