Success Operations Associate
New
Remote - India, ISTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 1 year
- Required Skills
- Microsoft Excel
Requirements
- At least 1 year of experience managing operations and backend activities through coordinating with multiple departments.
- Excellent written and verbal English communication skills.
- Proficient and accurate with word processing (Word).
- Proficient and accurate with spreadsheets (Excel).
- Competent in navigating the Internet (Intermediary skills for Excel).
- Ability to manage multiple tasks at the same time while delivering results.
- Ability to follow instructions and perform tasks.
- Demonstrated ability to communicate effectively through oral, written, and in-person mediums.
- Excellent interpersonal skills necessary to communicate effectively with both customers and internal personnel.
Responsibilities
- Create and accurately maintain merchant-facing purchase order trackers that reflect current PO status as well as other merchant and retailer specific data.
- Coordinate shipments by communicating with operations, transportation companies/brokers to ensure timely load pickups of purchase orders from the ShipBob fulfillment centers.
- Create accurate and compliant BOLs in accordance with retailer and GS1 standards.
- Manually create/generate retailer packing slips, shipping labels, carton & pallet labels where necessary.
- Arrange dock appointments for outbound shipments.
- Provide retail compliance team with supporting documentation as needed for any retailer chargebacks issued to aid in the dispute process.
- Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions.
- Submit error-free shipment notices to the retailers.
- Monitor available error reporting tools, troubleshoot defects, and escalate tech issues to appropriate internal teams.
- Follow SOPs for retailer routing processes and management of retailer TMS (transport management system) and ensure timely routing as per guidelines.
- Collaborate with on-site B2B leads to ensure purchase orders shipment windows are adhered to and any site inquiries are resolved immediately.
- Build relationships with Implementation, product and operations teams to ensure a positive business impact.
- Create paid request tickets as necessary to bill for services.
- Attend stand up meetings with high volume B2B sites as necessary to relay defects and drive operational excellence.
- Ensure products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.
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