Lead Merchant Success Manager
New
S
ShipBob, Inc.E-commerce
Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WIFull-TimeLead
Salary101250 - 168750 USD per year
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Job Details
- Experience
- 8–10 years
- Required Skills
- Data AnalysisMicrosoft Office Suite
Requirements
- 8–10 years of experience in account management, sales, or merchant services in a related industry
- Ecommerce experience highly preferred
- Demonstrated track record of leading business reviews with internal and external stakeholders
- Confidence in presenting to C-suite executives
- Demonstrated ability to negotiate and close complex contractual partnership deals
- Solid consultative selling skills with the ability to build trusted, executive-level client relationships
- Excellent conflict resolution abilities and negotiation experience
- Advanced written and verbal communication skills
- Comfort operating in a fast-paced, high-growth environment
- Advanced experience in Microsoft Office Suite
- Willingness to travel up to 15% of the time
Responsibilities
- Manage a high-revenue book of business, driving growth and long-term retention across your merchant portfolio
- Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience
- Source and close expansion deals within your merchant book of business
- Manage contractual negotiations & renewals to secure long-term partnerships with our top merchants
- Partner cross-functionally with internal stakeholders to continuously improve the merchant experience
- Analyze merchant supply chains to identify performance opportunities, operational efficiencies, and risk mitigation strategies
- Conduct quarterly business reviews, in-person, when possible, to build trusted and lasting relationships at all levels of the merchant business
- Apply data and analytics to inform decisions, identify trends, and recommend strategic actions
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