Technical Support Consultant, Networking
New
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SupportYourAppSaaS, Software, Hardware
São Paulo, State of São Paulo, Brazil. Buenos Aires, Buenos Aires, Argentina. Mexico City, Mexico City, Mexico. Quito, Pichincha, Ecuador. Bogotá, Bogota, Colombia. Santiago, Santiago Metropolitan Region, ChileFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- AndroidLinuxiOS
Requirements
- Excellent English communication skills (at least C1 level)
- Experience in a technical support role
- Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall)
- Strong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels)
- Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard)
- Ability to read log files
- Familiarity with operating Windows, Linux, MacOS, Android and iOS
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding technical support via emails and chats
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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