Director, Provider Operations
New
9
9amHealthHealthcare
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years
Requirements
- 10+ years of experience in healthcare operations, provider operations, or workforce management
- 5+ years of leadership experience managing provider teams and/or large-scale clinical operations
- Proven track record of building and scaling provider or workforce operations in high-growth environments
- Strong analytical and strategic thinking skills with experience managing capacity, utilization, and cost
- Experience working cross-functionally with Product, Finance, and Recruiting teams
- Experience in telehealth, digital health, or value-based care models (Preferred)
- Deep experience working closely with clinicians (Preferred)
- Experience managing both W2 and 1099 workforce models (Preferred)
Responsibilities
- Own the end-to-end provider lifecycle across W2 and 1099 networks—from hiring and onboarding through engagement, performance, retention, and offboarding
- Design and continuously improve a best-in-class provider experience, including community, feedback loops, and engagement strategies
- Establish and track key metrics (satisfaction, engagement, retention, tenure) and translate insights into operational and product improvements
- Partner with Product and Engineering to build provider-facing experiences that improve efficiency and reduce friction
- Monitor provider performance metrics in collaboration with Clinical Operations and Quality leads and assist in providing feedback and performance coaching
- Define and execute the provider workforce strategy aligned to business growth, demand, and regulatory requirements
- Own provider supply planning, including capacity forecasting, state expansion strategy, and licensing approach
- Partner with Recruiting to build high-quality pipelines and drive hiring outcomes, ensuring the right provider mix (MD vs NP, W2 vs 1099)
- Own provider performance frameworks across quality, productivity, and efficiency
- Monitor and optimize provider utilization and capacity across networks
- Design compensation and incentive models aligned with outcomes, and continuously evaluate provider unit economics
- Own provider payment operations, including 1099 invoicing accuracy, timeliness, and transparency
- Own the strategy and operating model for the 1099 network
- Lead provider operations infrastructure, including payment systems, workflows, and tools
- Partner cross-functionally with Product, Engineering, Clinical, and Operations to build systems and experiences
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