Account Manager
New
LATAM (Mexico, Colombia, Argentina, Brazil, etc.), US business hours (EST/CST preferred)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- HubSpotGoogle Workspace
Requirements
- 3+ years in Account Management, Client Success, Operations, or Team Lead roles.
- Experience working with US-based clients.
- Strong written and verbal English (near-native fluency required).
- Experience managing remote teams and coordinating timekeeping and performance.
- Highly organized and comfortable managing multiple accounts simultaneously.
- Data-driven and able to interpret reports and act on insights.
- Strong conflict resolution and de-escalation skills.
- Based in LATAM (Mexico, Colombia, Argentina, Brazil, etc.) preferred.
- Experience in BPO, staffing, outsourcing, or remote team environments preferred.
- Spanish-English bilingual is a plus (not required).
- Experience with HubSpot, Hubstaff, ClickUp, and Google Workspace preferred.
Responsibilities
- Lead VA onboarding calls explaining tools, timekeeping, payroll, expectations, and support structure.
- Monitor attendance and productivity using Hubstaff and internal trackers.
- Review and approve VA timesheets, coordinating with payroll and billing.
- Conduct structured VA 1:1s and performance reviews (90-day, 6-month, annual) with client input.
- Act as the primary point of contact for assigned US-based clients.
- Lead kickoff calls for new placements, managing client requests (schedule changes, performance concerns, billing questions).
- Prepare and deliver weekly/monthly client reports and run MBRs/QBRs.
- Monitor account health and execute recovery plans for at-risk clients.
- Ensure Hubstaff hours and contracted rates align with invoices.
- Identify expansion opportunities (additional VAs, upgraded roles, add-on services).
- Contribute to improving timekeeping, reporting, and client workflows, and create/refine SOPs.
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